OpenAI CEO Sam Altman Predicts Customer Service Jobs Will Be "Totally, Totally Gone"
In a stark warning, OpenAI's CEO predicted that AI agents will eliminate entire job categories, with customer support being the first to disappear completely.
Olivia Sharp
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OpenAI CEO Sam Altman issued a stark prediction, stating that entire job categories will be eliminated by AI, with customer support roles being "totally, totally gone." The comment highlights the growing debate around AI's impact on the workforce.
OpenAI CEO Sam Altman Predicts Customer Service Jobs Will Be "Totally, Totally Gone"
Sam Altman, the CEO of ChatGPT-maker OpenAI, has issued a stark warning about the future of work, predicting that AI will eliminate "entire classes of jobs," with customer support roles being at the top of the list.
The Prediction
Speaking at a Federal Reserve conference, Altman was unequivocal about the impact on certain professions. When pressed on which jobs would be lost, he used customer support as a prime example of a role that will be "totally, totally gone."
- He pointed to the rapid …
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