Salesforce Unveils "Flight Simulator" to Test Enterprise AI Agents
New research from the company introduces CRMArena-Pro, a sandbox environment for testing agents, and a new benchmark for measuring their performance.
Salesforce AI Research on August 28, 2025, announced new tools designed to help businesses safely test and evaluate autonomous AI agents before deploying them in live environments. The research introduces a simulation environment and a new performance benchmark, addressing critical enterprise concerns about the reliability and readiness of agentic AI.
CRMArena-Pro: A Sandbox for Agents
The standout announcement was CRMArena-Pro, a system Salesforce described as a "flight simulator for AI." This sandboxed environment allows enterprises to test AI agents in complex and realistic business scenarios, such as sales forecasting and customer service escalations, without risking operational disruption or data …
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